Terms & Conditions
Our office hours are:
Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 16:00
Saturday & Sunday: Closed
(Phone lines are closed from 12:30 to 13:00 each working day for an office break)
You can contact us via telephone between these times on +44 (0) 1978 66 00 01.
Our site can take payment in a secure and trusted method. Our Secure Payment Gateway, powered by Cardsave/WorldPay. This is a hosted payment system to take card payments and ensure payment is made with trusted security. All card details are encrypted on a secure online server and are never actually seen by anyone. This is what makes Cardsave/WorldPay the preferred choice in Payment Methods.
Due to our security policy, we can only deliver to the same address as the billing address. So your delivery address MUST
match the address on your payment card. It is at our discretion whether we allow orders to be delivered to a different address other than the billing address.
If you do wish to have your order delivered to an alternative address, we can proceed with this providing the payment is via bank transfer.
The security measures above are to ensure the goods are in fact being ordered by the card holder themselves and not a fraudulent transaction. These are our specific measures to cut down on internet fraud and if you have any concerns, please contact us regarding the matter.
Multiple Payments on Bank Statement
When an order is placed, the transaction is first sent to the bank. The bank checks to see if the account has the necessary funds to complete the order. If the funds are present, the bank will remove them from the account and set them aside "pending" until the transaction is complete.
The transaction is then sent to the payment system (Worldpay). The payment system is responsible for checking if the credit card information inputted matches what the bank has on record. If the information does not match, the transaction will fail the check. If failed, the order is considered declined and a new order will need to be placed. After time, the bank system will return the "pending" back to the account automatically. This process can take between 5-20 business days depending on the type of bank.
Please understand we do not have any control over this and it is not to do with us or Worldpay holding any money, it is how bank accounts communicate with online transactions.
Quality of Service
We are always happy to talk to you about our products. We can discuss product details if you are unsure about anything and even take payment over the phone using our Cardsave/WorldPay Payment Gateway.
We offer a no questions asked return with our products, which means if you order something and you are not happy with it for some reason, you can send it straight back to us for a full refund.