Terms & Conditions
Our office hours are:
Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 16:00
Saturday & Sunday: Closed
(Phone lines are closed from 12:30 to 13:00 each working day for an office break)
You can contact us via telephone between these times on +44 (0) 1978 66 00 01.
Our site can take payment in a secure and trusted method. Our Secure Payment Gateway, powered by Cardsave/WorldPay. This is a hosted payment system to take card payments and ensure payment is made with trusted security. All card details are encrypted on a secure online server and are never actually seen by anyone. This is what makes Cardsave/WorldPay the preferred choice in Payment Methods.
Due to our security policy, we can only deliver to the same address as the billing address. So your delivery address MUST
match the address on your payment card. It is at our discretion whether we allow orders to be delivered to a different address other than the billing address.
If you do wish to have your order delivered to an alternative address, we can proceed with this providing the payment is via bank transfer.
The security measures above are to ensure the goods are in fact being ordered by the card holder themselves and not a fraudulent transaction. These are our specific measures to cut down on internet fraud and if you have any concerns, please contact us regarding the matter.
Quality of Service
We are always happy to talk to you about our products. We can discuss product details if you are unsure about anything and even take payment over the phone using our Cardsave/WorldPay Payment Gateway.
We offer a no questions asked return with our products, which means if you order something and you are not happy with it for some reason, you can send it straight back to us for a full refund.